Resume Template Front Desk Agent / Receptionist

Career Development

Crafting a strong resume and cover letter is essential to make a great first impression. Here are templates and samples for various hospitality roles:

1. Front Desk Agent

Sample Resume

Jane Doe

123 Main Street, Anytown, CA 12345

(123) 456-7890 | jane.doe@email.com

Objective:

To obtain a Front Desk Agent position where I can utilize my exceptional customer service skills and passion for the hospitality industry to create memorable guest experiences.

Experience:

• Front Desk Agent | Grand Hotel | Anytown, CA | 2021 – Present
  • Greeted guests, checked them in/out, answered questions, and resolved issues promptly.
  • Managed reservations, handled payments, and maintained accurate records.
  • Provided information about hotel amenities, local attractions, and transportation options.
  • Consistently received positive feedback for excellent customer service.
• Retail Associate | ABC Store | Anytown, CA | 2019 – 2021
  • Assisted customers with product selection, answered questions, and processed transactions.
  • Maintained a clean and organized store environment.

Skills:

• Customer Service
• Communication (Verbal and Written)
• Problem-Solving
• Time Management
• Multitasking
• Computer Literacy (PMS, Microsoft Office)

Education:

• Associate Degree in Hospitality Management | Anytown Community College | Anytown, CA | 2020

Sample Cover Letter

Jane Doe 123 Main Street, Anytown, CA 12345 (123) 456-7890 | jane.doe@email.com

Date

HR Manager Grand Hotel 123 Hotel Avenue, Anytown, CA 12345

Dear (HR) Manager,

I am writing to express my keen interest in the Front Desk Agent position at the Grand Hotel. As a highly motivated and customer-oriented individual with 2 years of experience in customer service, I am confident in my ability to deliver exceptional service to your guests and contribute to the success of your team.

In my previous role at the Grand Hotel, I consistently exceeded guest expectations by providing personalized attention, efficiently handling check-ins and check-outs, and resolving any concerns with a positive attitude. I am proficient in using various Property Management Systems (PMS) and possess excellent communication skills, enabling me to interact effectively with guests from diverse backgrounds.

I am particularly drawn to the Grand Hotel’s commitment to guest satisfaction. I believe that my passion for the hospitality industry, strong work ethic, and dedication to creating memorable experiences align perfectly with your values.

I am eager to learn more about this opportunity and discuss how my skills and experience can benefit the Grand Hotel. Thank you for your time and consideration.

Sincerely,

Jane Doe