Directory
Innovative Hospitality Learning
Directory
Standard Operating Procedures – Food & Beverage Department – Banquet Manager
£1.00Responsible for overseeing all facets of banquet and catering events to ensure outstanding client and guest experiences. Manage event planning, coordination, set-up, and service to deliver successful and profitable events on time and on budget.Free PDF Download Including:Standard Operating Procedures, Job Description, Training Manual, Interview QuestionnaireAdd to basket-
Standard Operating Procedures – Front Office Department – Front Office Assistant Manager
£1.00To assist the Front Office Manager in the efficient day-to-day operation and management of the front office and reception services. You will supervise the front office staff and ensure superior levels of customer service.Free PDF Download Including:Standard Operating Procedures, Job Description, Training Manual, Interview QuestionnaireAdd to basket -
Standard Operating Procedures – Front Office Department – Front Office Manager
£1.00The Front Office Manager is responsible for overseeing all aspects of the hotel's front office operations including guest check-ins/check-outs, reservations, customer service, billing, and property management systems. This role ensures smooth and efficient operations on a dayto-day basis to deliver exceptional guest service.Free PDF Download Including:Standard Operating Procedures, Job Description, Training Manual, Interview QuestionnaireAdd to basket -
Standard Operating Procedures – General Management Department – General Manager
£1.00General Manager Standard Operating Procedure In the dynamic landscape of the hospitality industry, effective management is crucial for ensuring seamless operations and exceptional guest experiences.This Standard Operating Procedure (SOP) is designed to serve as a comprehensive guide for General Managers, providing a framework for excellence in overseeing hotel and food & beverage operations.Add to basket -
Standard Operating Procedures – Housekeeping Department – Executive Housekeeper
£1.00The hotel executive housekeeper is a key management role responsible for overseeing and coordinating the housekeeping operations within a hotel.responsibilities include managing the housekeeping staff, ensuring the efficient allocation of resources, and implementing and maintaining rigorous cleaning protocols.Add to basket -
Standard Operating Procedures – Front Office Department – Reservations Manager
£1.00Explore our comprehensive Hotel Reservations Manager Standard Operating Procedures (SOP) manual, meticulously crafted for optimal efficiency and guest satisfaction. Elevate your hotel's reservation process with industry-best practices and expert insights.This eBook is a must-have for hospitality professionals seeking to enhance their reservation management skills.Add to basket -
Standard Operating Procedures – Human Resources Department – Director of Human Resources
£1.00In the dynamic landscape of human relations, the role of a Human Resources Director is paramount. This SOP Book serves as a roadmap, offering a structured approach to managing diverse teams, fostering a positive work environment, and addressing key challenges in the realm of personnel management.From recruitment and onboarding to conflict resolution and employee development, each section is meticulously crafted to provide actionable guidelines that resonate with the intricacies of the hospitality industry.Add to basket -
Standard Operating Procedures – Sales & Marketing Department – Marketing Manager
£1.00Welcome to the Hotel Marketing Manager's Standard Operating Procedure eBook, an authoritative manual carefully created to empower marketing managers within the ever-evolving realm of hospitality.Drawing from more than four decades of global experience in hotel and restaurant consulting, this eBook is strategically crafted to serve as your all-encompassing guide for refining marketing strategies and achieving triumph in the fiercely competitive hotel industry.Add to basket -
Standard Operating Procedures – Sales & Marketing Department – Sales Manager
£1.00Welcome to the Hotel Sales Manager's Standard Operating Procedure eBook, an indispensable guide crafted to elevate the performance and effectiveness of hotel sales teams.Drawing on over 40 years of international experience in hospitality consulting, this eBook is meticulously designed to empower sales managers with a comprehensive framework for success.Add to basket
